Privacy Policy

Information We Collect

To provide PawOps services, we collect information in the following categories:

• Account Information — Business name, address, phone number, and email address
• Contact Information — Names and contact details of staff members and authorized users
• Grooming Business Information — Services offered, pricing, customer lists (with appropriate consent)
• Device and Browser Information — IP address, browser type, operating system, and unique device identifiers
• Usage and Workflow Data — How you interact with PawOps, workflow logs, customer appointment data, and grooming service records

How We Use Information

We use collected information for the following purposes:

• Operate and Improve PawOps — Maintain service functionality, develop new features, and optimize user experience
• Customer Support — Respond to inquiries, troubleshoot issues, and provide technical assistance
• Operational Notifications — Send service updates, billing information, and account-related communications
• Platform Security — Detect and prevent fraud, unauthorized access, and security threats
• Workflow Performance Analysis — Analyze trends to help improve salon operations (in anonymized form)

Data Protection

PawOps employs industry-standard safeguards to protect your information from unauthorized access, alteration, or disclosure. We use encryption, secure servers, and access controls to maintain data security. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We work with trusted third-party providers for hosting, communication, analytics, and other operational services. These providers have agreed to maintain the confidentiality and security of your information. We do not sell or share your personal information with third parties for marketing purposes.

Customer Communications

We may send operational texts, SMS notifications, and email messages related to your account, service status, and grooming workflow updates. You can manage notification preferences in your account settings. To opt-out of certain communications, contact support@mypetcredentials.com.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

• Email: privacy@mypetcredentials.com
• Phone: (833) 567-8911
• Address: 1337 W 43rd St., Ste B, #111, Houston, TX 77018

This policy is effective as of May 2026 and may be updated periodically. Your continued use of PawOps indicates acceptance of this policy.